Situated in Vietnam’s north, centre and south Viet Deli’s three HOME restaurants have launched exquisite menus underpinned by fresh, locally grown produce, paying tribute to the country’s rich agricultural traditions.
Photo credits: Viet Deli
Nguyen Gia Thien, the executive chef of Viet Deli, the company behind some of Vietnam’s most popular dining establishments, and chef Nguyen Thanh Tung, the executive chef overseeing HOME Hanoi, HOME Hoi An and HOME Saigon, have crafted the a la carte menus, each of which bring together street food, home-cooked favourites and refined dining dishes.
Highlights from HOME Hanoi’s new menu range from the likes of street food favourites ‘Bun Cha’ (grilled pork and noodles) and ‘Pho’ (noodle soup) to home-style classics such as ‘Than Bo Xao Ngong Toi’ (stir-fried beef with garlic bud’) and refined dishes including ‘Ca Chinh Nuong Rieng Me’ (char-grilled Eel fish with local spices).
Located at 75 Nguyen Dinh Chieu Street in a grand, four-story French villa, down a quaint lane that gives way to a private courtyard strung with lanterns, HOME Hanoi’s meticulously maintained villa’s interior is defined by brickwork, timber beams and Vietnamese art.
HOME Hoi An’s new menu brims with local specialties like ‘Cao Lau’ (traditional Hoi An noodles with char-siu pork), ‘Mi Quang’ (traditional Hoi An noodles with prawn and char-siu chicken) and ‘Thit Nong Heo Chien Mam’ (caramelized pork jowl with mam sauce) and refined options such as ‘Cua Sot Ot Hoi An’ (stir-fried crab with Faifoo chili sauce).
Photo credits: Viet Deli
At 14 La Hoi Street in Hoi An’s Ancient Town, a UNESCO World Heritage Site on Vietnam’s central coast, HOME Hoi An is near many of the town’s famed attractions including its street markets and Thu Bon River. In a villa bathed in a distinctive golden-hue, like most of the Ancient Town, the restaurant’s 19th century-themed interior is adorned with lanterns, vintage photography of Hoi An and more.
‘Hau Nuong Trung Muoi’ (grilled oyster with salted egg), ‘Tom Su Sot Ot So Diep Kho’ (steamed prawn with lotus leaf and hot rock salt), ‘Heo Quay Kho Nuoc Dua’ (glazed pork belly in coconut juice), and ‘Tom Hum Nha Trang Nuong Tieu Xanh’ (grilled Nha Trang lobster with green peppercorn) are among specialties served on HOME Saigon’s new menu.
Nestled in an alley at 216/4 Dien Bien Phu in Ho Chi Minh City’s District 3, HOME Saigon calls an historic French colonial villa home. Once the abode of South Vietnam’s vice president, the storied building’s preserved architecture and tasteful décor are rounded off by a green, shaded courtyard.
“As we welcome diners into our friendly, family homes, offering authentic local dishes to be shared between family and friends, each dish on each of our three new menus embraces the daily bounty of Vietnam’s fertile landscape,” Viet Deli country general manager Nguyen Quoc Hoa said. “From fresh herbs and vegetables from nearby markets and our partnerships with local farmers to sustainably sourced seafood and meats, our new menus have a deep connection to our lands. Every bite at HOME celebrates Vietnam’s rich agricultural traditions and supports local farmers and communities.”
HOME Hanoi and HOME Hoi An are open daily from 11am-2pm for lunch and 5-10pm for dinner. HOME Saigon is open from 11am-10pm. The HOME restaurants have been recognised in the 2024 Tripadvisor Travelers' Choice Awards, placing them in the top 10% of restaurants worldwide. Since Viet Deli, headquartered in Hanoi, began in 2015, it has launched a diverse mix of successful restaurants in Vietnam.
For more information or to make a reservation visit homevietnameserestaurants.com or call HOME Hanoi on +84 889 038 822, HOME Hoi An on +84 2439 588 666 or HOME Saigon on +84 857 275 999.
Hyatt Hotels Corporation (NYSE: H) is proud to announce Grand Hyatt Scottsdale Resort has completed its highly anticipated $115 million property-wide renovation. The property, formerly known as Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, marks the first Grand Hyatt hotel in Arizona. The newly reimagined luxury resort invites guests to connect with the captivating spirit of the American Southwest, complemented by six elevated dining experiences in partnership with celebrity chef Richard Blais, expanded pool and cabana offerings, a refreshed Spa Avania, expanded group meeting space capabilities, and more.
Photo credits: Hyatt Regency Scottsdale Resort
Refined Guestrooms, Suites, and Casitas
The resort's design, executed by international architectural firm, WATG, and Phoenix-based firm, Hale Collective, seamlessly integrates with its surroundings, offering dramatic mountain vistas while celebrating the interplay of light, water, and desert botanicals. The project harmoniously blends sophisticated architecture with the raw beauty of the Sonoran Desert, creating an unparalleled, captivating atmosphere. The renovation includes 496 updated accommodations, including the resort's 18 luxury Casitas, and the ultra-luxe, two-story Gainey House, which features a private entrance and driveway, private patio and barbeque, and incredible pool views.
Guests can choose from various room types to suit their needs, ranging from residential-style luxury casitas to king and queen bed accommodations and accessible rooms. Every guest room on property features a multi-purpose living space, a spa-inspired bathroom, and a private balcony or patio. Optimal for groups of friends and families, the resort's casitas offer separate living spaces for entertaining and gathering. They are also equipped with a kitchenette and dual bathrooms with sweeping views of the resort's pool and surrounding golf course.
Star-Studded, Imaginative Dining Concepts
The resort is debuting four new food and beverage concepts - La Zozzona (Modern Italian Chophouse), Tiki Taka (global small plates), Mesa Centrale (Southwestern grill), and Grand Vista Lounge (lobby bar). The property has already introduced two new poolside concepts - Sandbar and H2Oasis. The restaurants are spearheaded by celebrated chef and James Beard nominated cookbook author, Richard Blais. A graduate of the Culinary Institute of America in New York, Blais honed his craft in some of the world's most illustrious kitchens, such as The French Laundry, Daniel, Chez Panisse and El Bulli. He currently co-stars alongside Gordon Ramsay on FOX's hit cooking competition, Next Level Chef, and was the first winner of Bravo's Top Chef All-Stars. Blais is bringing his robust experience in the industry to his six concepts at the resort.
Soak in Paradise: An Elevated Poolside Experience
Outside, guests will uncover a new aquatic wonderland with the resort's upgraded 10-acre destination pool complex and expanded cabanas, offering a perfect blend of relaxation, excitement, and entertainment for visitors of all ages. The 2.5-acre outdoor oasis features 10 unique swimming pools and a pristine sand beach. At the heart of the complex stands a thrilling three-story, high-speed waterslide, promising excitement for adventure enthusiasts of all ages, while a tranquil whirlpool spa offers a haven for relaxation seekers. For those looking for more activities, a beachside putting green provides a novel touch to this already exceptional escape.
Photo credits: Hyatt Regency Scottsdale Resort
The New Spa Avania: Destination-Inspired Wellbeing Offerings
In mid-September, the refreshed Spa Avania introduced a revolutionary wellness experience choreographed to the science of time. As the first Arizona spa to align treatments with the body's natural daily rhythms, Spa Avania offers a holistic journey from morning awakening to evening unwinding. This innovative approach combines personalized treatments, mineral water therapy, synchronized music, and tailored nutrition to create an immersive experience respecting the body's changing needs. New treatments include Cryo Sculpt Facials, Desert Essence Wraps, CBD Trigger Point Therapy Massage and more. The spa invites guests to enjoy 19 treatment rooms, including garden and couple-friendly options, a Himalayan Salt Room, state-of-the-art exercise facilities and various therapeutic amenities.
Abundance of Outdoor Experiences
Celebrating natural curiosity and a sense of adventure, the resort offers visitors winding jogging paths through native flora, scenic bicycle trails that showcase the desert's beauty, and complimentary bikes to fully embrace the Sonoran landscape. Additional recreation activities include 27 holes of championship golf at the adjacent Gainey Ranch Golf Club, where players can perfect their swing amidst stunning mountain vistas. Two lighted tennis courts allow for matches under the starry desert sky, while eight pickleball courts cater to enthusiasts of this popular sport.
Grand Gatherings in a Brand-New Arizona Ballroom
In October, the Grand Hyatt Scottsdale Resort will unveil its fully renovated existing meeting space that includes a revitalization of the 14,000 square foot Vaquero Ballroom, as well as the remaining 52,000 square feet of existing indoor/outdoor function space. Finalizing the elevated meetings and events capabilities, and set to debut in January 2025, is the resort's grand Arizona Ballroom. Upon completion, the Arizona Ballroom will have nearly tripled in size to 24,000 square feet to make Grand Hyatt Scottsdale Resort a gold standard for meetings and events in the region. In total, the expanded Arizona Ballroom will join the completely renovated meeting and event spaces to house a total of 90,000 square feet of indoor/outdoor function space, including 35,000 square feet of outdoor space and an additional 10,000 square feet of pre-function space. Groups can take advantage of 48 dynamic meeting rooms, onsite AV support, and high-speed internet.
Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointment of wellness and hospitality veteran Caitlin McKenna as chief executive officer.
BarryGoldstein, who served Arch as CEO for the past three years, has been appointed to the new position of chief commercial officer, responsible for business development and customer relationship management.
“Caitlin McKenna is a dynamic and respected leader known for her human-centric leadership, passion for service and innovation-driven growth,” said Steven Rudnitsky, Arch chairman. “Her mission is to accelerate Arch’s progress toward becoming the preeminent provider in the evolving service landscape.”
McKenna most recently was chief development officer for Trilogy Spa Holdings of Phoenix and global head of facilities management, wellness & experience services for JLL, a commercial real estate firm based in Chicago. She led JLL’s new global product function and developed strategy for a multibillion-dollar business offering experience services, design, wellness and facilities management to Fortune 500 clients.
From 2012 to 2019, McKenna served in a variety of leadership positions for Hilton Worldwide in McLean, Virginia, with a focus on brand management, investment and product development. Most recently, she was senior director of customer experience & innovation, where she led the development and operation of Hilton’s Innovation Gallery, a multimillion-dollar immersive showcase for media, executives and industry leaders. Earlier in her career, she held roles in real estate and hospitality consulting for HVS International.
McKenna earned her bachelor’s degree at Cornell University’s School of Hotel Administration in Ithaca, New York, and continued her studies through Stanford University in California and Gallaudet University in Washington. She has lectured at Cornell University, Georgetown University in Washington and the University of Houston in Texas.
Chalet Hotels Limited (CHL) announced the appointment of Shwetank Singh as Executive Director, inducting Shwetank into the Board of the Company. The appointment is pursuant to recommendation of the Compensation, Nomination and Remuneration Committee of the Company and effective immediately for a period of three years, subject to approval by Shareholders of the Company.
In his enhanced role, Shwetank will continue to lead functions of projects, design and business development and will also spearhead the teams of operations and asset management. In addition, Shwetank will also oversee CHL’s Environment, Social, and Governance (ESG) initiatives.
Sanjay Sethi, Managing Director & CEO, Chalet Hotels Limited, said: “In line with our endeavour to groom and grow our internal talent, Shwetank has been inducted into the board of Chalet Hotels Limited and given additional responsibilities of operations and our ESG initiatives. We look forward to his continued contribution to the growth of the Company.”
An alumnus of Faculty of Management Studies (FMS) with an MBA in Finance and Marketing, Shwetank has held key leadership positions at some of the best globally recognized organizations.
25hours Hotels is excited to announce the appointment of Jesper Soerensen as General Manager of 25hours Hotel Jakarta The Oddbird that is set to open in Jakarta, Indonesia next month. With over 23 years of experience in lifestyle and luxury hospitality, Jesper brings a wealth of knowledge and a global perspective to this vibrant new addition in Jakarta’s landscape.
Of Danish nationality, Jesper’s extensive career spans locations from Nicaragua to London, Doha, Miami, Los Angeles, Singapore, and the Maldives. His journey in hospitality began in the early 1990s in fashion and beauty before he transitioned to iconic hotels like Ian Schrager’s Sanderson and St. Martin’s Lane in London, Shore Club in Miami, followed by Six Senses Singapore, The Standard Maldives and SO/Maldives. Jesper speaks German, Danish and English.
“My journey has brought me to Jakarta where I am truly thrilled and excited to lead and open the amazing 25hours Hotel Jakarta The Oddbird and bringing the true experience of 25hours Hotels. I believe our spaces are unique but genuine in approach with strong focus on experience. We aspire to be the home away from home whether it be for business or leisure. We will also focus on collaborations, wellness and community-based activity. Finally, consistent with our values, we welcome all Oddbirds, those who celebrate their true individuality, to connect with like-minded individuals,” said Jesper Soerensen – General Manager.
From wearable devices that monitor vital signs in real-time to AI-powered health apps offering personalised wellness plans, technology is empowering individuals to take greater control over their health journeys. These innovations provide more accessible, efficient, and data-driven solutions, allowing for a more proactive stance on well-being.
As the wellness industry continues to embrace these innovations, the focus remains on enhancing well-being while addressing the ethical and practical challenges that come with it. The future of wellness promises to be more connected, personalised, and insightful than ever before. We are talking to the industry experts Laura Montesanti and Kate Leff who share their views of the future of wellness.
Laura Montesanti, Founder of Synergy
LM: “We have seen plenty of new concepts being developed in the wellness space that have included AI and technology. AI and technology will play a central role in shaping the future of wellness in hotel spa experiences by enabling deeper personalization, enhancing the guest experience, and driving operational efficiency. This evolution will make wellness more accessible, inclusive, and seamlessly integrated into guests' lifestyles, both during their stay and beyond.
Key trends integrating technology, include:
Full body analysis. Technogym one of our partners has just launched a full body scan machine to review people system and then advise them on the best workouts. Technogym Checkup is a fundamental element of the Technogym Ecosystem, and uses advanced measurement technologies and artificial intelligence to provide an assessment of physical and cognitive condition.
All the different measurements converge in Wellness Age™ — a simple yet powerful metric that is easy to compare to your actual age, providing a clear indicator of your progress. Technogym Coach's artificial intelligence adjusts training programs accordingly to maximize results, increasing satisfaction and level of engagement in the long term.
Choosing the best nutrition and in this case teas to suit your body. One of our sponsors, a Korean Tea Supplier called Chung-gang-won uses an Energy Reading Machine to advise its clients on teas. Their bio-information measurement device uses harmless microcurrents to visualise one's body’s unique energy distribution, from which they’ll be able to discover which teas or herbs can help balance one's body.
Frequency machines are also being used a lot and doing miracles out there. One of our attendees Wholetone Wellness is a bioenergetic wellness service specialising in the application of frequency-based wellness technologies. Its system identifies, stimulates and balances the energetic terrains of the body and environment, including physical, psychological, and spiritual energy.
Beauty scans. I have also personally tried skin analysis supplied by Biologique Recherche at the Lily of The Valley that would help in detecting the type of skin and in turn the best treatment and products were advised. But also a very interesting scan of my scalp at the Mandarin Oriental in Barcelona by the Miriam Quevedo hair spa, in which a therapist trained in trichology makes a personalised diagnosis with the iMirocam to assess the condition of your scalp and hair fibre to then advise you on the best treatment and products for your hair.
Music. A big one that is being adopted on different levels to enhance wellness journeys. From music apps that welcome you in your room, to music that is made by recording the vibration of nature and is then introduced to relax and feel the healing powers of nature.
Other trends I'm seeing emerging: Floating pods, Light and colour therapy and Sleep pods.
I do feel that the personal touch and warmth that a person can give is irreplaceable, and that a machine cannot pick up on subtlety and feelings that a person would be able to pick up on when assessing a client. But it can definitely help speed up some of the process, improving efficiency and therefore allowing for a smoother and cost effective operation in a SPA. However, implementing technology is also challenging on the side of training and implementation within a business that has been running on pure labour and personal touch."
Kate Leff, CEO at REVIVO Wellness Resorts
KL: "AI and technology are revolutionizing the wellness industry by offering personalized, data-driven experiences. At REVĪVŌ, we see a future where technology not only enhances but also customizes wellness journeys, making them more effective and engaging. Through AI-driven analytics, we can tailor treatments to individual needs, monitor progress in real-time, and offer insights that empower guests to take control of their wellness journey. This level of personalization will set new standards in the industry, transforming how guests interact with wellness services.
Key trends include AI-driven personalization through health data analysis software, which allows us to create more curated and tailored experiences for our guests. Wearable health technology is also leading the way by providing measurable data, such as monitoring sleep patterns and stress levels. In our soon-to-open Vitality Centre, we will be incorporating advanced technology for personalized nutrition, longevity, and sleep treatments, along with diagnostic tools that utilize health data management to offer a comprehensive and measurable approach to wellness.
REVĪVŌ is a luxury wellness resort that embraces a holistic approach to wellbeing, seamlessly integrating technology to enhance our guest experience. One example is our Breathe Luxe Lamp, which offers customizable lighting modes to serve as a personal sleep and wake companion. From soothing amber light for restful nights to invigorating blue light for energetic mornings, the lamp helps align guests' routines with guided breathing exercises and evening meditations.
REVIVO Wellness Resort Bali
The benefits of AI-driven wellness programs include greater personalization, efficiency, and the ability to provide data-backed insights. These programs can adapt to guests' needs in real time, creating a truly bespoke experience. However, challenges include ensuring data privacy, maintaining the human touch that is so integral to wellness, and managing the learning curve for both staff and guests. At REVĪVŌ, we believe in a balanced approach, where technology enhances rather than replaces human interaction. Wearables are particularly transformative, as they provide real-time health data that can be used to tailor treatments to each guest’s unique needs.
The key to balancing technology with human touch is to ensure that technology serves to enhance, not replace, human interaction. At REVĪVŌ, we use technology to gather data and personalize experiences, but we always prioritize the empathetic, human connection that defines exceptional service.
The integration of AI and technology will likely be a major differentiator in the hotel spa industry, setting apart those who innovate from those who don't. As guests become more tech-savvy, they will expect personalized, tech-enhanced experiences. Resorts that can seamlessly integrate these elements while maintaining a high level of human service will lead the way. At REVĪVŌ, we view this as an opportunity to redefine luxury wellness by combining the best of both worlds.
My advice would be to start with a clear vision of how technology will enhance your guest experience and align it with your brand values. Invest in technology that adds genuine value, and ensure that it complements rather than overwhelms the human aspects of your service. Also, be prepared to invest in training and support for your staff to ensure a smooth integration. Finally, always keep the guest at the center of your strategy—technology should be a means to deliver a more personalized, engaging, and impactful experience.
As we look to the future, it’s clear that the wellness industry is on the brink of a technological transformation. However, the core principles of wellness—empathy, connection, and holistic care—must remain at the forefront. At REVĪVŌ, we believe that the most successful integration of AI and technology will be one that amplifies these principles, creating spaces where guests feel both seen and supported, with every technological innovation serving to deepen the wellness journey."
With the wrap-up of the October's Hospitality Shining Stars Awards, we are glad to speak to the distinguished Top-rated Property Leaders selected by voting recognised for their exceptional contributions and innovative approaches to property management. These top leaders embody the spirit of excellence, resilience, and creativity that drives the industry forward.
Ahmed Elnawawy | General Manager - Rixos Bab Al Bahr, United Arab Emirates
What his colleagues say:
“Since taking over as General Manager of Rixos Bab Al Bahr in January 2023, Mr. Ahmed Elnawawy has proven to be an extraordinary leader, transforming the resort across multiple dimensions. His leadership has driven improvements in employee engagement, guest satisfaction, revenue generation, and sustainability, setting new benchmarks for excellence in the hospitality industry. Mr. Ahmed's leadership style is rooted in empathy, transparency, and empowerment, creating a culture of mutual respect and open communication. This approach has fostered a collaborative and positive work environment, which has directly contributed to the resort’s success. Numerous return guests have praised the heightened quality of service, facilities, and entertainment. Financially, the resort has excelled under Mr. Ahmed’s leadership, surpassing revenue expectations. Mr. Ahmed has skilfully managed the budget, balancing improvements to facilities, rooms, and the entertainment program while maintaining strong profitability.
Sustainability is a key focus for Mr. Ahmed, who has implemented 51 sustainability initiatives in 2023 alone. Among these are the elimination of single-use plastics and the introduction of a water bottling facility, which has reduced the resort’s environmental impact. Mr. Ahmed’s leadership at Rixos Bab Al Bahr has been instrumental in elevating the resort’s standards across all areas of operation. His focus on employee engagement, guest satisfaction, revenue growth, and sustainability has transformed the resort into a benchmark for excellence in the hospitality industry. Through his visionary approach, strategic management, and deep commitment to both people and the environment, Mr. Ahmed has ensured the continued success and growth of Rixos Bab Al Bahr. His accomplishments over the past year demonstrate his remarkable leadership and dedication to creating a thriving and sustainable resort.”
Andrew Jansson | Cluster General Manager - Centara Lagoon Mirage Maldives and Centara Grand Lagoon Maldives
What his colleagues say:
“With nearly 30 years of experience in hospitality, Andrew has held leadership roles across 14 countries with prestigious hotel brands like Hyatt, Shangri-La, One&Only, and Minor. His current position at Centara marks his fourth management role in the Maldives, where he will oversee the pre-opening and strategic development of both island resort properties. Andrew's extensive background equips him to drive excellence and innovation in these exciting new projects.”
What do you love the most about hospitality?
AJ: “For me, it’s about being part of those special moments, knowing that what we do, has somehow played a role in creating experiences and memories that our guests will share for a lifetime.”
What makes one a true hotelier?
AJ: “You have the be a people person, and you have to have a passion for what you do, no matter how unappreciative it may seem at times. The job satisfaction comes from the smile on people’s faces; whether it’s making a couple’s dream vacation come true, or being a part of a young colleague’s career development and growth. Those little moments is what it’s all about.“
Fernando Horta | General Manager - Hotel de Bourgtheroulde, France
What his colleagues say:
“Fernando has over 20 years of experience in luxury hospitality, having held leadership positions at prestigious hotels across Europe. Known for his dedication to excellence, he focuses on delivering innovative guest experiences and cultivating a strong service culture. His strategic vision and passion for crafting unforgettable stays have firmly established Hotel de Bourgtheroulde as a top destination in the industry.”
What do you love the most about hospitality?
FH: “What I love the most is the endless possibility of crafting new experiences for our guests. See the joy in their eyes when they are delighted with something. Sometimes it can be something simple, but if provided from the heart, it will make a difference.”
What makes one a true hotelier?
FH: “The passion put forward in order to fulfill a promise. The ability to adapt to other cultures, speaking several languages, caring for the associates, spending time helping them grow, looking after the assets as if they are your own.”
Nizam Hassan | Executive Assistant Manager - The Nautilus Maldives
What his colleagues say:
“Nizam began his hospitality career over two decades ago as an apprentice at Four Seasons Hotels & Resorts and has since worked with renowned brands like One & Only, TAJ, and Anantara. With extensive expertise in service and culinary arts, he believes his attention to detail is key to driving his team’s motivation and achieving exceptional results. His commitment to excellence continues to be a valuable asset in delivering top-tier hospitality experiences.”
What do you love the most about hospitality?
NH: “What I love most about the hospitality industry is the ability to create memorable experiences for people. It's a field where empathy, creativity, and service come together to make others feel valued and cared for. From personal interactions with guests to the atmosphere you help build, hospitality is all about making someone’s day brighter. The diversity of people you meet and the chance to learn from different cultures is also incredibly rewarding, making each day unique and exciting.”
What makes one a true hotelier?
NH: “A true hotelier exemplifies exceptional guest focus, attention to detail, and a deep passion for hospitality. They demonstrate strong leadership, adaptability, and consistently strive to exceed guest expectations, ensuring seamless operations and memorable experiences. Their commitment to service excellence is the hallmark of their professionalism.”
Hotel business is a dynamic, high-pressure environment where hoteliers are constantly managing guest expectations, staff dynamics, and operational challenges. This fast-paced world can take a toll on mental health. Here are some mental health tips for those who constantly overwork to make life of others easier.
1. Embrace Breaks During Busy Shifts
During peak check-in times or events, it can feel impossible to step away. However, taking short breaks—just five minutes to breathe deeply or stretch—can recharge your mental state. Use quiet moments in the lobby or staff areas to regroup. Even a brief pause can help you handle stress more effectively.
2. Create a Personal Sanctuary
Whether it’s a designated quiet room or simply a corner of the staff break area, having a space where you can retreat for a few moments can work wonders. Personalizing this space with calming items—like plants, photos, or soothing scents—can help you destress during hectic days. It’s crucial to have a go-to spot to collect your thoughts.
3. Implement Team Huddles
Regular team huddles, even just for 10-15 minutes, can boost morale and communication. Use this time to discuss challenges, share successes, and offer support. Creating an atmosphere where team members can openly share their thoughts can help reduce feelings of isolation and improve mental health.
4. Utilize Technology Wisely
With the demands of managing bookings and guest requests, technology can be both a blessing and a curse. Limit after-hours work emails and notifications. Set boundaries on your devices to avoid burnout. Consider using task management tools to streamline operations and reduce the chaos during busy periods.
5. Promote a Culture of Recognition
In an industry where hard work often goes unnoticed, establishing a culture of recognition can uplift spirits. A simple “thank you” or shout-out during staff meetings can go a long way. Celebrate small victories, whether it’s a successful event or a particularly busy weekend, to foster a sense of accomplishment and community.
6. Seek Mentorship and Peer Support
Connecting with fellow hoteliers can provide invaluable insights and support. Establishing a mentorship program within your hotel can help less experienced staff navigate challenges. Likewise, sharing experiences with peers at industry events or online forums can help alleviate the sense of being overwhelmed.
For managers to remember
Mental health in the hotel industry is not just a personal responsibility; it’s a shared one. By incorporating specific practices like embracing breaks, creating supportive environments, and promoting recognition, hoteliers can cultivate a workplace that prioritizes well-being. Fostering mental health not only benefits the individuals but also enhances guest experiences and overall hotel success. Remember, a mentally healthy team translates to happier guests!
We do care a lot about what happens in the hospitality industry. To keep great news flowing, we always welcome exciting information from our fellow colleagues. Reach out to us to share your press releases and proud moments with your professional Circle and wide global audience.
Just 10 minutes from central Singapore, yet a world apart in its peace and tranquillity, Raffles Sentosa Singapore is a secluded sanctuary for extended stays, celebrating nature and prioritising wellbeing at every turn.
The Raffles Sentosa Singapore's team is looking for:
- Senior Butler / Butler
- Guest Experience Executive
- Assistant Housekeeper
- F&B Supervisor
- Duty Engineer
- Technician
- Accounts Executive
- Event Coordinator
- Reservations Executive.
Interested candidates may share their resume at: RAFFLES.SENTOSASINGAPORE.CAREERS@raffles.com.
Club Med Kani All-Inclusive resort in the Maldives is simply paradise. A two-kilometre stretch of private beach offers you endless chances to unwind and fully experience what the island has to offer, from diving with marine life to thrill seeking water sports.
The Club Med Kani's team is looking for:
- Chef de Partie - Chinese Speciality
- Chef de Partie - Maldivian
- SPA Therapist.
Please, send your CV with the copy of your national ID, educational certificates and recent Police report to clubmedkanihr@gmail.com.
Luxury getaways in Pune, India, begin at Marriott Suites Pune. Marriott Suites Pune is seeking talented and experienced, energetic and fun-loving professionals to join their team:
- Demi Chef De Partie
- Food & Beverage Attendant
- Front Office Agent
- Front Office Executive
- Housekeeping Executive.
Interested candidates may share their resume at: riya.ambasta@marriotthotels.com.
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